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Photographs by Nguyen Phi Yen, from an evening in April 2018
Every weekday evening, volunteers with Transient Workers Count Too are there on the streets in front of our meal stations. It’s warm and humid, but we’re there because we want to make it easy for foreign workers to approach us if they need help.
Five men walk up to us. “Excuse me, can we talk to you a little bit?” they ask Alex, one of the most experienced volunteers with TWC2.
“Sure, sit down,” he says. Beside him are two younger volunteers, who will learn from him tonight how to help newcomers.
The men are employees of San Tong Engineering Pte Ltd. They begin by telling us that they’ve not been paid their salaries for three to five months. Besides these five who came tonight, there are 13 more from the same company with similar problems.
But first, we need to register them into TWC2’s database. A junior volunteer records key details from their identity documents, and takes down brief facts about the problem they’re facing. The men are also asked to read a card stating, in their native language, why we are recording their personal information and how we will use or protect that information. They sign on the registration form to indicate their consent.
Most workers have little idea what to do after lodging complaints at the Ministry of Manpower (MOM). Partly because of language limitations, they mostly do not know to proceed. This is where TWC2 comes in. We advise them what lies ahead — the complex bureaucratic process is not good news — and what they need to do to prepare their cases. The easiest way to do this is to show them a video in their own language.
We have hundreds of workers coming on a typical night, so there isn’t time to provide a lengthy consultation for any of them. Instead, we ask them to visit our main office where our social work staff are stationed. There, their cases will be examined in greater detail and with more privacy. The men get a form with a simple map on the reverse side, enabling them to find our location easily.
That done, the junior volunteers issue them their “makan cards” — a monthly card that entitles them to free meals with TWC2’s Cuff Road Project. Until they get new jobs — which may take a while if at all they’re successful, TWC2 tries to help them with daily needs such as food.
With the makan card in hand, they go up to the meals desk. After signing into a book, each man gets a token which he can exchange for a free meal at nominated restaurants.
In the background of the next photo is a long queue of men collecting their dinner.
TWC2 is an organization that is dedicated to assisting low-wage migrant workers when they are in difficulty. We are motivated by a sense of fairness and humanity, though our caseload often exceeds our