Appropriate conduct and conflicts of interest
4.1 Volunteers should not engage in physical contact with clients when such contact is unwarranted or when there is implicit or explicit objection from clients. Where physical contact is unavoidable in the course of client services, volunteers are to ensure that clear, appropriate and culturally-sensitive boundaries to such contact are set and observed.
4.2 Volunteers should not develop emotional or physical relationships with clients. Should these emerge, or should a client indicate an interest in such a relationship, a volunteer should promptly inform his supervisor and make arrangements to discharge himself, in an orderly way, from providing services to this client.
4.3 Volunteers should not solicit or accept any payment, whether in money or in kind, from clients in the course of performing their TWC2 duties. Should a client offer a gift, donation or compensation, such will be received as a gift, donation or compensation to TWC2, and not to the volunteer personally. Gifts, donations or compensation of substantial quantity or value, when offered, must be referred to TWC2 management for a decision about acceptance.
4.4 Volunteers should not use derogatory language in their written or verbal communication to or about clients. Volunteers should use accurate and respectful language in all communication to and about clients.
4.5 Volunteers should not admix their other projects, activities or goals with activities they perform on behalf of TWC2. Information provided by clients to TWC2 should not be used for any non-TWC2 purpose unless this has been approved by the volunteer’s supervisor.
4.6 Volunteers should not take advantage of their contacts and relationships with clients to further their business, religious, political or personal interests.
5.1 At no time should volunteers act in any way that risks bringing disrepute to TWC2.
5.2 When a volunteer is no longer actively volunteering with TWC2, the volunteer shall always make this clear to clients and contacts.
5.3 When a volunteer is no longer actively volunteering with TWC2, all information the volunteer has about clients and their cases should be returned to TWC2 or, if so directed by the volunteer’s supervisor, deleted. All other confidential information about TWC2 that the volunteer has received in the course of volunteering, and all materials and objects belonging to TWC2 shall also be returned or, if so directed by the volunteer’s supervisor, deleted or destroyed.