Basic information

Chinese

客工亦重是个什么样的机构？

客工亦重(Transient Workers Count Too, TWC2)是个非政府、非营利的慈善机构。我们免费协助在工作中遇到困难的外籍劳工。

为了帮助您获得最完善的结果，我们将与人力部 (Ministry of Manpower)密切合作。虽然有些案子难以解决，但我们将尽力协助您探索一切可能的方案。

客工亦重能帮上谁？

我们协助在新加坡工作的外籍工人。这包括拥有工作准证 (Work Permit) 或S准证 (S-Pass) 的客工。

了解法律的重要性

客工一般上不太了解当地的法律。客工亦重自从2004年以来协助客工的经验，对这方面有深刻的了解。我们能帮您了解您案子的程序、您的权利、以及您所有的选择。

不必聘请律师

了解法律虽然很重要，但是您没有必要因工作上的问题而聘请律师。客工亦重能够提供所有相关的知识与信息，以及协助您与人力部沟通。

律师会收您很高的费用。但我们为您提供的服务是完全免费的。

客工亦重能怎么帮助您？

客工最通常遇到的问题有以下三种：

  • 未付或只付部分薪资问题
  • 合同纠纷问题
  • 工伤赔偿问题

未付或只付部分薪资问题

客工亦重能指导您如何搜集证据来证明自己该得到的薪资数额。然后，我们将帮您计算您雇主未付工资的总额。这包括加班工资、公共假期工资、年假等。您必须根据法律中制定的公式计算这些总额；在这方面，客工亦重能帮得上您的忙。就算人力部已经帮您计算好了，客工亦重可以帮您再次检查，确保计算中没有任何错误。

之后，人力部将会给您和您的雇主安排谈判。我们会指导您如何呈现证据，以及为自己辩护，争得最大利益。

如果您的雇主还是不肯把工资付给您，我们会和人力部一起找办法向法庭提交案子。

如果您在这过程中想找个新工作，您必须先获得人力部的认可。客工亦重能与人力部沟通，尽可能帮您达成您的目的。

合同纠纷问题

新加坡当地大部分文件都是用英文写的。您如果对英文不熟悉，可能很难明白您的雇佣合同中的一些细节，客工亦重可以帮您仔细分析这类文件，然后解释给您明白。

如果您对合同中的一些条件有些不满意，我们可以给您指导您应该拥有的权利，然后提供建议给您参考。

打比方说，有些客工想直接辞职回家去，但合同中的正规程序可能比他们想象的复杂。还有一些客工的雇主要求他们加班，一周中工作七天，说是合同中有这类的规定。客工亦重可以帮您探讨这些问题，一起解答。

工伤赔偿问题

在工作中受伤是个非常严重的问题。伤者不但无法工作，也需要昂贵的医疗费。如果您的雇主不愿意支付您的医疗费，您有什么样的选择？客工亦重会帮您指导您的法律权利，然后帮您获得您该享有的治疗费用和待遇。

您如果在工作中受伤，导致身体上有任何残疾，您将有资格获得一笔赔偿金。客工亦重能帮您了解这过程以及您的选择。

许多客工为此聘请律师的服务；这是完全没有必要的。更何况，律师会扣您一部分的赔偿金当他的费用。

我们的办事处地址、联络方式

  1. 您可以从周一到周五，上午9点至晚上9点拨电，
    +65 6297 7564 或 1800 888 1515。
  2. 您能在任何时候发Whatsapp信息给 +65 6297 7564。
  3. 您可以从周一到周五，上午9 点至下午5点拨打办公室电话 +65 6247 7001。
  4. 您也可以从周一到周五，上午9点至下午5点亲临我们的办公室。

我们的地址是：

客工亦重
明古连街 (五马路) 180B号, #09-01
明古连大厦
新加坡邮区189648.

请参考我们以下的地图；以内也显示附近的地铁站。

What is TWC2?

Transient Workers Count Too (TWC2) is a non-government charity organisation in Singapore. We assist foreign workers who are facing difficulties in relation to their employment in Singapore. We do not charge for our assistance.

We work closely with the Ministry of Manpower (MOM) to get the best possible solution for your case. Not all cases can be solved successfully, but with our help, all possible solutions will be explored/tried.

Who we help

TWC2 provides assistance to all foreigners working in Singapore. This includes those on Work Permits and S-Passes.

Need to know the law

Foreign workers usually do not know the law. But TWC2 knows, and we have been helping workers since 2004. We can advise you what your rights are, what your options are, and what the process will be for your case.

No need for lawyers

Although it is important to know the law, you do not need to engage a lawyer for employment problems. Employment problems are not usually solved through the courts but solved through MOM. That is why no lawyer is needed. Instead, TWC2 will give you all the information you need to fight for your rights, and help you communicate with MOM. TWC2 will help you for free.

Lawyers, on the other hand, will charge you a lot of money for their services.

How we help

The three most common types of problems faced by foreign workers are:

  • Salary non-payment
  • Contract disputes
  • Injury

Salary non-payment

In cases of salary non-payment, TWC2 will advise you how to get evidence of the correct salary that the employer should have paid you. Then we will help you calculate exactly how much your employer owes you. This includes overtime pay, holiday pay and annual leave. You must calculate correctly using the formula in the law, and this is where TWC2 can assist you. Even if MOM calculates for you, sometimes a mistake is made, and TWC2 will check the calculation for you.

Then there will be meetings at MOM between you and your employer. We will teach you how to argue your case and how to present evidence.

If the employer still does not pay, we will help you take the matter further at MOM.

You may also want to get a new job. TWC2 will help you ask MOM for permission to look for a new job. You need to get that permission before you can do so.

However, TWC2 is not an employment agent (we do not have a licence), but we can help you get the permission from MOM.

Contract disputes

Many documents in Singapore are written in English. You may find it difficult to understand what they say. For example, you may have an employment contract and you are not sure about the details. TWC2 will read it carefully and explain it to you.

If you have some dispute about a detail in the document, we can advise you what your rights are, and suggest a way to solve it.

For example, some workers just want to resign and go home, but does the contract allow it? Other workers find that they are made to work very long hours, seven days a week, and the boss says it is in the contract. Come to TWC2 and we will help you find a solution.

Injury

Suffering an injury is a very serious problem. Not only will you not be able to work, you need medical treatment which is very expensive in Singapore. If your employer does not provide you with medical treatment, what can you do? TWC2 will advise you about your rights under the law, and help you get the medical treatment you need.

An injury that took place at work and that leaves you with a permanent disability will be eligible for compensation. TWC2 will advise you what the process is and what your options are.

Many workers engage lawyers for this. It is completely unnecessary. Furthermore, the lawyer will take part of the compensation as his fee. This means that you will get less.

How to find us

  1. You can call +65 6297 7564 or 1800 888 1515 on Mondays to Fridays from 9am to 9pm.
  2. You can send a WhatsApp message to +65 6297 7564 anytime.
  3. Our office phone number is +65 6247 7001 on Mondays to Fridays from 9am to 6pm.
  4. You can also come to our office on Mondays to Fridays from 9am to 5pm.

Our address is

Transient Workers Count Too
180B Bencoolen Street #09-01
The Bencoolen
Singapore 189648.

See the map below, which also shows the nearest MRT stations.